Privacy Policy

A legal disclaimer

Welcome to Rak-It Padel. Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website or use our services.

1. Who We Are

Rak-It Padel is a UK-based company providing padel-related services, products, and information. Our website is designed to help you book courts, join events, shop for gear, and stay up to date with the latest from the world of padel.

Company Name: Rak-It Padel
Email: rachel@dreamcreativeagency.co.uk

2. What Information We Collect

We may collect and process the following categories of personal data:

a. Information You Provide:

Name
Email address
Phone number
Billing and shipping address
Booking details
Account login details (if applicable)
Any messages or inquiries you send us

b. Information We Collect Automatically:

IP address
Browser type and version
Device information
Pages you visit on our site
Time and date of your visit
Cookies and tracking data

c. Third-Party Services:

We may use third-party services (e.g., Google Analytics) that collect, monitor, and analyze web traffic data to help us understand our users better.

3. How We Use Your Information

We may use your data to:

Provide and manage our services
Process bookings and payments
Communicate with you about your inquiries or orders
Improve website functionality and user experience
Send newsletters or promotional emails (only if you opt in)
Ensure the security of our website and services
Comply with legal obligations

4. Cookies

Our website uses cookies and similar technologies to enhance your experience. Cookies help us understand how you interact with our site and improve our services.

You can control cookie preferences through your browser settings. Please note that disabling cookies may affect website functionality.

5. Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases:

Consent: Where you have given clear consent for us to process your personal data (e.g., signing up for our newsletter).
Contract: Processing is necessary for a contract you have with us (e.g., court bookings).
Legal Obligation: We may process your data to comply with a legal obligation.
Legitimate Interests: We may process your data where it is necessary for our legitimate interests (e.g., improving services).

6. Sharing Your Data

We do not sell your personal data. We may share your information with:

Trusted service providers (e.g., payment processors, email platforms)
Legal or regulatory authorities if required by law
Affiliates or partners only where necessary to provide our services

All third parties are required to respect your privacy and comply with data protection laws.

7. Data Security

We use appropriate technical and organizational measures to protect your personal data from loss, misuse, unauthorized access, or disclosure. However, no method of transmission over the Internet is 100% secure.

8. Your Rights

Under data protection laws, you have the right to:

Access your personal data
Request correction of incorrect or incomplete data
Request erasure of your data (the "right to be forgotten")
Object to processing or request restriction of processing
Data portability (in certain cases)
Withdraw consent (where processing is based on consent)

To exercise these rights, please contact us at rachel@dreamcreativeagency.co.uk

9. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes we collected it for, including any legal, accounting, or reporting requirements.

10. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Rak-It Padel
Email: rachel@dreamcreativeagency.co.uk